I am no longer using Borderlinx after DHL lost one of my packages and they insisted I claim against a third party insurance with a bureaucratic process. They claim no responsibility whatsover! I have now switched to a rival company after 4 years of adequate service.
I have been a regular and one may even say at one time a loyal customer of VPOST for many years now, in fact I believe they were the first in Singapore to offer customers individual US addresses for reshipping back to Singapore.
Over the years the service rendered by VPOST has been lukewarm, good and hassle free for some shipments and problematic for others. I will not go into the nitty gritty details of the fees both company charges, because they both offer competitive prices which is not very far off from one another. Some would say Borderlinx is relatively cheaper, but I say it depends….
I will say however that I am switching to Borderlinx because of a recent ‘screw up’ on VPOST’s part once again. You see, I ordered a few things from one company in the US. Instead of shipping them to me in one shipment, the US based company decided to ship it in multiple shipments ( 3 to be exact ) so that I may receive them faster. I informed VPOST via email at least three weeks to a month prior to delivery, and they even acknowledged receipt of the email notification. Then late Dec and early Jan this year, I received two separate delivery billing invoices from them for the same shipment, which means I was charged with two base charges instead of one. When I contacted them, the case was escalated to their operations department which did nothing to help!
So what are the major differences in services? :-
- VPOST mandates that you send or forward all you invoices beforehand so that when and if they update them online in a timely manner, they will then be able to match the items received accordingly. Even then they sometime feel that the description of the items received may be inadequate and will contact you again to match the items manually with the box no.!
- With Borderlinx you don’t have to submit your invoice though they might over estimate the value of the items received which can be easily rectified by contacting them and providing them with the invoice if need be.
- VPOST takes a minimum of 5-8 days for the items to reach you and uses Speedpost, Borderlinx takes between 4-8 days with standard shipping and you even have an option to pay more for Express shipping which will then take only 2-3 days. For either option DHL staff are the ones contracted. You even have the option to change your delivery to the office easily if you know no one is going to be home. Oh and almost forgot, I have had two to three occasions where the Speedpost Delivery personnel for VPOST simply slips a Deliver advice under the door without even pressing the doorbell to check if anyone is home. Someone was home for all the two to three ocassions I am referring to, most recent being 7 Jan 2045hrs!
- For Borderlinx though, you have to be careful to note the values of your items as a whole because inclusive of shipping the amount cannot exceed SGD400 (for Singapore residents) otherwise you’ll be charged an extra 7% for taxes and duties which could add up to an extra $30.
- Borderlinx no concierge fees for shopping for you, VPOST charges hefty concierge fees excluding shipping.
- For VPOST you have to pay for an optional insurance coverage for the delivery to your home address, for Borderlinx the insurance coverage is free on the Purchase value capped at $10,000 for any one shipment.
- Borderlinx gives you only a US address, VPOST offers addresses for USA,Japan and UK
- And lastly you’ll need a Citibank Card for Borderlinx in Singapore ( sort of tie-in with the bank) For VPOST you can use any bank cards though they have special discounts for UOB cards.
For now I’ll be switching to Borderlinx permanently unless VPOST improves their service to their customers, which I will only be able to know through unlikely rave reviews by others!
**ATTENTION OTHER RESHIPPING COMPANIES!**
Advertisers for such companies,kindly do NOT post your links here without explaining how your company justifies the costs and extra fees if any, in comparison with these two competitors. -Just stating your modus operandi will not do. Thank you……